Privacy Policy

This may include name, email address, company name, contact details, account login information if accounts are enabled, messages, support requests, intake forms, workflow descriptions, prompts, drafts, captions, scripts, creative briefs, media files, images, videos, documents, links, schedules, and other content you upload or create through Mediascout.

If you buy a paid service, billing or transaction information may be handled by a payment processor rather than stored directly by Mediascout.

If you connect a third-party platform account, such as TikTok, we collect and process information allowed by the permissions you approve. Depending on the integration and permissions, this may include your connected account ID, username, display name, profile information, avatar, access tokens, refresh tokens, scopes, permission status, content you ask Mediascout to create or manage, post and publishing status information, platform responses, errors, operational logs, and performance or analytics information if you grant access to it.

We use connected-platform data only to provide the features you request, maintain the integration, troubleshoot problems, improve reliability, and comply with law or platform requirements.

You can revoke TikTok or other connected-platform access through the platform's own account settings when available. You can also contact us at privacy@mediascout.online to request disconnection or deletion of connected-platform data we control.

When you use Mediascout, we may collect device, browser, IP address, approximate location information, log data such as pages viewed, features used, timestamps, referring pages, error reports, cookie, session, analytics information, and usage data that helps us understand whether the service is working and where users run into problems.

Mediascout may use cookies, local storage, pixels, or similar technologies to keep you signed in, remember preferences, measure site usage, improve performance, and understand how people find and use the service.

You can usually control cookies through your browser settings. Blocking cookies may cause some parts of the service to stop working correctly.

If we use analytics tools, those tools may receive usage and device information under their own privacy terms. We do not use analytics to sell personal information.

We use information to provide, operate, maintain, and improve Mediascout; create, edit, schedule, publish, or analyze content at your request; connect with platforms such as TikTok when you authorize the connection; save drafts, settings, workflows, approvals, logs, and publishing history; respond to messages, support requests, and sales inquiries; troubleshoot errors, monitor reliability, prevent abuse, protect security, understand usage patterns, improve product decisions, comply with legal obligations, enforce terms, and protect rights, safety, and integrity.

Some features may send your prompts, uploaded content, drafts, metadata, or workflow instructions to AI model providers or automation services so Mediascout can generate or process the output you request.

We try to limit what we send to what is needed for the feature. Do not submit sensitive personal information, confidential business information, regulated data, or content you are not allowed to share unless you have confirmed that the specific Mediascout setup is appropriate for that use.

We may share information with service providers that help us host, operate, secure, analyze, support, or improve Mediascout; AI, automation, infrastructure, analytics, email, database, storage, and payment providers used to run the service; connected platforms, such as TikTok, when you ask us to create, upload, schedule, publish, retrieve, or manage content through that platform; professional advisers if needed for legal, accounting, security, or business purposes; authorities, courts, or other parties when required by law or when needed to protect rights, safety, security, or the integrity of the service; and a successor organization if Mediascout is involved in a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell personal information.

We keep information for as long as needed to provide the service, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect security.

Connected-platform tokens and related account data are kept while the integration is active or as long as needed for security, logs, legal compliance, or backup recovery. If you disconnect a platform account or request deletion, we will delete or de-identify data we control unless we need to keep it for a legitimate legal, security, or operational reason.

Backups and logs may take longer to fully expire from our systems.

We use reasonable technical and organizational measures to protect information. No website, app, platform integration, or internet transmission is completely secure. You are responsible for using strong passwords, protecting your accounts, and limiting access to people you trust.

If you believe your Mediascout account or connected-platform account has been compromised, contact privacy@mediascout.online.

You can contact us at privacy@mediascout.online to request access to personal information we control about you, correct inaccurate information, delete your account or personal information we control, disconnect TikTok or another connected platform, delete connected-platform data we control including tokens, account metadata, drafts, and operational records where deletion is legally and technically available, or stop certain uses of your information.

You can also revoke TikTok or other connected-platform access directly in that platform's account, app, privacy, or security settings when the platform provides that option.

After revocation, Mediascout may no longer be able to schedule, publish, retrieve, or manage content for that connected account. Some previously published content may remain on the third-party platform and must be managed through that platform.

Mediascout is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to Mediascout, contact privacy@mediascout.online and we will take appropriate steps to delete it.

If a higher minimum age applies in your location or on a connected platform, you must meet that requirement to use the service.

Mediascout may process information in the United States and other countries where we or our service providers operate. Those countries may have privacy laws that differ from the laws where you live.

By using Mediascout, you understand that your information may be processed outside your state, province, or country.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date. If changes are material, we may provide additional notice when practical.

Questions, privacy requests, TikTok or connected-account deletion requests, and access revocation requests can be sent to privacy@mediascout.online.